At Universal Tint, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website and services. By using our website or engaging our services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect personal information in order to provide you with the best possible service. The types of information we may collect include:
- Personal Identification Information: Name, email address, phone number, mailing address, and other details necessary to process your requests.
- Technical Data: Information about your interaction with our website, including your IP address, browser type, operating system, and browsing behaviour.
- Payment Information: When making purchases, we may collect payment details such as credit card information. All transactions are securely processed, and we do not store payment information.
2. How We Collect Information
We collect personal information through the following methods:
- Direct Interactions: When you fill out forms on our website, request a quote, schedule an appointment, or contact us directly.
- Automated Technologies: Through cookies and other tracking technologies, we collect technical data about your interactions with our website.
- Third-Party Sources: We may receive information about you from third-party partners or services (such as analytics providers) that help us improve our website’s performance.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To process orders, deliver services, and communicate with you about your booking or inquiry.
- Customer Support: To respond to inquiries, provide customer support, and address any issues you may have.
- Marketing and Communication: To send promotional materials, special offers, or other information we think you may find valuable, provided you have opted in to receive such communications.
- Improvement of Services: To analyse website usage and performance to improve our services, website functionality, and customer experience.
- Legal Obligations: To comply with legal requirements and protect the rights, safety, and security of Universal Tint and its customers.
4. Sharing of Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party vendors who help us with business operations, such as payment processing, marketing, or data analysis.
- Legal Requirements: We may disclose personal information when required by law or to comply with legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the new owners.
5. Data Security
We are committed to ensuring the security of your personal data. We use industry-standard encryption and security measures to protect against the unauthorized access, alteration, or disclosure of your information. However, no data transmission over the internet or storage system is completely secure, so we cannot guarantee the absolute security of your data.
6. Retention of Information
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your personal data is no longer needed, we will securely delete or anonymize it.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user behaviour, improve site performance, and provide you with personalized content. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.
8. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete personal information.
- Erasure: Request the deletion of your personal data, subject to legal obligations.
- Opt-Out: Opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Universal Tint. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed of how we protect your information.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Universal Tint
Email: info@universaltint.com.au
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
